Frequently Asked Questions
Do I have to book a consultation first?
Yes. All clients must complete a FREE Virtual Consultation before payment and services. This helps MST understand your goals and recommend the best service plan.
What happens during the FREE Virtual Consultation?
During your consultation, we will:
Get to know you and your goals
Discuss your academic, professional, or writing-support needs
Identify the MST service that best fits your needs
Review availability, scheduling, and next steps
What subjects do you tutor?
MST offers subject-tailored tutoring based on your needs. If you’re unsure whether MST supports your subject area, book a consultation and we will confirm during your session.
Do you offer group tutoring?
Yes. Group tutoring is available for two (2) or more participants.
How long are sessions?
Sessions are typically scheduled for up to two (2) hours. For sessions exceeding the scheduled time, additional fees may apply.
How far in advance do I need to book?
Appointments must be booked at least one (1) week in advance.
What is your cancellation policy?
A 48-hour cancellation notice is required. Missed or no-show appointments may result in a cancellation fee of up to 50% of the service cost.
Do you offer refunds?
All services require payment in advance, and all sales are final. MST does not provide refunds for completed, partially completed, missed, or client-canceled services. If you experience an issue with processing, turnaround time, or service delivery, please contact MST promptly. Each concern will be reviewed, and an appropriate resolution (such as a correction, refund, rescheduling, or service credit) may be offered at MST’s discretion.
Do you help with resumes, CVs, and statements of purpose?
Yes. MST provides professional writing support including resumes, CVs, cover letters, statements of purpose, and application materials.
How do I get started?
The first step is to book your FREE Virtual Consultation.